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Return Policy

At Southern Grace Boutique, our biggest goal is to make sure our wonderful customers are well served. 

If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. 

If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. 

If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

• Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.

• All returns must be received within 30 days* of the date that we ship out your order.

• Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.

• Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

• Returned items must remain un-washed and unworn.

• Include your original receipt. (It helps us out if you circle the item(s) you wish to return.)

• Shipping is non-refundable, unless there was a mistake on our end.

• Please allow our team 5-7 business days to process your return once it is received at our warehouse.

• Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.

We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!


*Please note that our return policy applies to both domestic and international orders.

Exchanges

Because we keep only a limited number of styles and sizes, exchanges are subject to availability. 

If we do not have the item and size in stock when we receive your return, we will process the return as a gift card code/or a gift card through e-mail.

Personalized items are not eligible for exchange.

Changing or Cancelling Your Order

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately!

Once we initially process your order (usually within 1-3 hours) we will be unable to make any changes to your order.

Adding items to an Order You Just Placed

Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if we have not already processed your order (usually within 2-4 hours). 

We cannot add additional items to your order once it has been processed. 

If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. 

We will do our best to ship it out with your first order or waive the shipping fee on this additional order. 

Just email us at Southerngraceapalachicola@gmail.com and include both order numbers in your message.